I didn't get my verification code. What should I do?

Walter T. -

You may be sent a verification email when giving your profile information, which helps us verify your identity and protect your card. If you don’t get the email within one minute, check your junk mail or spam folders first. You can also click Resend to have another email sent.

PLEASE NOTE: When clicking the redemption link, you should receive a pop-up messaging stating a Verification Code will be emailed to the email address you have on file with our Visa vendor, at which point you will want to follow the below steps:

1. DO NOT close the window asking you to enter the Verification Code
2. Access your email either in a brand new window or from a different device (computer, laptop, smartphone)
3. Obtain the Verification Code sent and return to the original window and enter code
4. From here you should be able to access the card info needed to make purchases and view your balance/transaction history

Beyond that, if you are still unable to access the card information or are having a issue associated with a verification code needed to access the card information, you will need to reach out to our Prepaid Card vendor's (DaVinci Payments) Customer Service directly so that they can troubleshoot the issue and assist you further. If needed, they can be reached through the Contact Us link on www.prepaiddigitalsolutions.com or by phone as follows:

USD/CAD Phone Support available Monday-Friday 8:00 am to 6:00 pm US CST

USD or CAD 877-325-8444
EURO or GBP 44-2035142425
JPY 81-3-6890-8680
AUD 61-2-8046-6576
ZAR 27-21-300-9878

 

Comments

  • Avatar
    leslie hunter

    Some months I was awarded something described as a Tango Card but never received it or somehow didn't confirm it. I have inquired several times about it with no success.
    Please advise.
    Regards
    Leslie Hunter.

  • Avatar
    Tabitha Marzofka

    I never received the verification code

  • Avatar
    Tabitha Marzofka

    I never received the verification code

  • Avatar
    ROSALIND HOWARD

    I didn’t receive this code from tango. I don’t Know what to do. I’m not getting any feed back.

  • Avatar
    Cardo Esquivel

    Still hasn't let me choose a physical Visa card

  • Avatar
    Michael Hughes

    I never received my code

  • Avatar
    cathyjo_1970

    I never received verification code. Is this all a scam?

  • Avatar
    andrewtylerlee1983420

    No code verification number either

  • Avatar
    dianefarrell1955

    I cant get my verification code. I been tryin since sept. 10, 2019. I would appreciate it please

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