I didn't get my verification code. What should I do?

You may be sent a verification email when giving your profile information, which helps us verify your identity and protect your card. If you don’t get the email within one minute, check your junk mail or spam folders first. You can also click Resend to have another email sent.

PLEASE NOTE: When clicking the redemption link, you should receive a pop-up messaging stating a Verification Code will be emailed to the email address you have on file with our Visa vendor, at which point you will want to follow the below steps:

1. DO NOT close the window asking you to enter the Verification Code
2. Access your email either in a brand new window or from a different device (computer, laptop, smartphone)
3. Obtain the Verification Code sent and return to the original window and enter code
4. From here you should be able to access the card info needed to make purchases and view your balance/transaction history

Beyond that, if you are still unable to access the card information or are having a issue associated with a verification code needed to access the card information, you will need to reach out to our Prepaid Card vendor's (DaVinci Payments) Customer Service directly so that they can troubleshoot the issue and assist you further. If needed, they can be reached through the Contact Us link on www.prepaiddigitalsolutions.com or by phone as follows:

USD/CAD Phone Support available Monday-Friday 8:00 am to 6:00 pm US CST

USD or CAD 877-325-8444
EURO or GBP 44-2035142425
JPY 81-3-6890-8680
AUD 61-2-8046-6576
ZAR 27-21-300-9878