I didn't get my verification code. What should I do?

Walter T. -

You may be sent a verification email when giving your profile information, which helps us verify your identity and protect your card. If you don’t get the email within one minute, check your junk mail or spam folders first. You can also click Resend to have another email sent.

PLEASE NOTE: When clicking the redemption link, you should receive a pop-up messaging stating a Verification Code will be emailed to the email address you have on file with our Visa vendor, at which point you will want to follow the below steps:

1. DO NOT close the window asking you to enter the Verification Code
2. Access your email either in a brand new window or from a different device (computer, laptop, smartphone)
3. Obtain the Verification Code sent and return to the original window and enter code
4. From here you should be able to access the card info needed to make purchases and view your balance/transaction history

Beyond that, if you are still unable to access the card information or are having a issue associated with a verification code needed to access the card information, you will need to reach out to our Prepaid Card vendor's (DaVinci Payments) Customer Service directly so that they can troubleshoot the issue and assist you further. If needed, they can be reached through the Contact Us link on www.prepaiddigitalsolutions.com or by phone as follows:

USD/CAD Phone Support available Monday-Friday 8:00 am to 6:00 pm US CST

USD or CAD 877-325-8444
EURO or GBP 44-2035142425
JPY 81-3-6890-8680
AUD 61-2-8046-6576
ZAR 27-21-300-9878



  • Avatar
    leslie hunter

    Some months I was awarded something described as a Tango Card but never received it or somehow didn't confirm it. I have inquired several times about it with no success.
    Please advise.
    Leslie Hunter.

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    Tabitha Marzofka

    I never received the verification code

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    Tabitha Marzofka

    I never received the verification code

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    I didn’t receive this code from tango. I don’t Know what to do. I’m not getting any feed back.

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    Cardo Esquivel

    Still hasn't let me choose a physical Visa card

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    Michael Hughes

    I never received my code

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    I never received verification code. Is this all a scam?

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    No code verification number either

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    I cant get my verification code. I been tryin since sept. 10, 2019. I would appreciate it please

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    Julie Rausch

    I've never received my payment or any code

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    jerome skinner

    I never received my verification or gift card. It's a scam. Boycott is needed

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    Misty Crawford

    I claimed 1 reward on 3/6/2020 for 100$ visa, my tier 1 reward. I completed all the deals, got reward claim notarized and scanned back with my I'd and proof of residence but havent recieved the 2ed reward 1000$ visa my teir 2 reward. When will u get my digital token to actually receive my gift card reward?

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    I still haven't received my code for uber

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    Diona Luna

    It's been 17 days trying to redeem virtual visa I get responses that don't help hopefully I can get help calling customer service

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    Louis Lee